FAQ

Welcome to the Decoreofseattle Help Center! Below you will find answers to our most commonly asked questions. If you can't find the information you're looking for, please don't hesitate to contact us directly.

General

What is Decoreofseattle?

Decoreofseattle is an online retail store based in Seattle, Washington, offering a curated selection of home décor and lifestyle products. We are dedicated to providing high-quality products, excellent customer service, and a seamless shopping experience.

Where is Decoreofseattle located?

Our business is located at 1417 1st Ave, Seattle, WA 98101, USA. We operate primarily as an online store, and all orders are fulfilled and shipped from this location.

What are your business hours?

  • Wednesday–Thursday: 11:00 AM – 12:00 AM
  • Friday–Monday: 12:00 AM – 6:00 AM, 11:00 AM – 12:00 AM
  • Tuesday: 12:00 AM – 6:00 AM, 11:00 AM – 6:00 PM

All times are in the Pacific Time Zone (PT).

How can I contact Decoreofseattle?

Orders

How do I place an order?

Simply browse our online store, add the items you'd like to purchase to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an order confirmation email.

Can I modify or cancel my order after placing it?

Orders can be cancelled or modified within 24 hours of placing the order, provided the order has not yet been processed or shipped. Contact us at info@decoreofseattle.com as soon as possible.

Will I receive an order confirmation?

Yes. After payment is successfully processed, you will receive an order confirmation email with your order number, summary, shipping address, and estimated delivery timeframe.

What happens if there is a pricing error on the website?

We reserve the right to cancel the order and issue a full refund in the event of a pricing error. We will notify you promptly if such an error occurs.

Shipping & Delivery

Does Decoreofseattle ship internationally?

No. We currently only ship to addresses within the contiguous United States.

Do you ship to P.O. Boxes, APO/FPO addresses, or U.S. territories?

No. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa), or certain remote areas.

How long does processing take?

All orders are processed within 1–3 business days. Orders placed before 3:00 PM (PT) are processed the same day; orders after 3:00 PM (PT) are processed the next business day.

How long does delivery take?

After shipment, delivery typically takes 7–20 business days within the United States, depending on your location.

How much does shipping cost?

Shipping is FREE on all orders — no minimum purchase required.

Which carriers do you use?

  • UPS (United Parcel Service)
  • FedEx (Federal Express)
  • USPS (United States Postal Service)

How can I track my order?

Once shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.

What should I do if my package is lost or damaged?

Contact us within 5 business days of the expected delivery date with your order number, tracking number, description of the issue, and photos if applicable.

I entered the wrong shipping address. What should I do?

Contact us immediately at info@decoreofseattle.com. Once an order has shipped, we are unable to redirect the package.

Payment & Billing

What payment methods do you accept?

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards: Visa Debit, Mastercard Debit
  • PayPal, Apple Pay, Google Pay

We do not accept cash, checks, money orders, or cryptocurrency.

What currency are prices displayed in?

All prices are listed in US Dollars (USD).

Is my payment information secure?

Yes. All transactions are protected with 256-bit SSL Encryption and PCI DSS Compliance.

Will I be charged sales tax?

Applicable sales tax is calculated based on your shipping address and added at checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items. 

Exception: Items that arrive damaged, defective, or incorrect are fully eligible for return or refund regardless of condition.

Is return shipping free?

Yes. We provide free return shipping with a prepaid return label for all approved returns.

What items cannot be returned?

  • Items that have been used, modified, or altered
  • Items with customer-caused damage
  • Items with opened/damaged original packaging affecting resaleability
  • Items returned without prior authorization

How do I initiate a return?

Contact us at info@decoreofseattle.com with your order number, photos of the item, and reason for return. Once approved, we will send a prepaid return label and instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are issued to the original payment method within 10 business days.

Can I exchange an item?

Yes, exchanges are available for eligible items. Contact us at info@decoreofseattle.com to discuss options.

Account & Privacy

Do I need an account to place an order?

No. You may check out as a guest. Creating an account allows you to track orders and enjoy a faster checkout experience.

How is my personal information protected?

Please refer to our Privacy Policy. All data is secured with 256-bit SSL encryption.

Still Have Questions?

Trade Name: Decoreofseattle
Phone: (253) 876-4338
Email: info@decoreofseattle.com
Address: 1417 1st Ave, Seattle WA 98101, USA