Return & Refund Policy

Return Policy Overview

We offer a 30-day return policy for eligible items. You have 30 days from the date of delivery to request a return. Please read the conditions below carefully before initiating a return.

Eligible Items for Return

Due to the nature of furniture and home goods, returns are accepted only under the following conditions:

The item is unassembled and unused, in its original condition
All original packaging, accessories, and included materials are intact and complete
Proof of purchase (order number or receipt) is provided
Return request is submitted within 30 days of delivery

Non-Returnable Items

The following items are not eligible for return, in accordance with standard furniture retail policy:

Items that have been used, modified, or altered in any way
Items with customer-caused damage (scratches, stains, breakage)
Items with opened or damaged original packaging that affects resaleability
Items returned without prior authorization from our team

Exception: If your item arrives damaged, defective, or incorrect due to our error, it is fully eligible for return, replacement, or refund regardless of assembly status. See the Damaged or Defective Items section below.

Free Return Shipping

We are pleased to offer free return shipping on all eligible returns within the United States. Once your return request is approved, we will provide you with a prepaid return shipping label at no cost to you. Simply print the label, attach it to your package, and drop it off at the designated carrier location.

How to Request a Return

Contact us at info@decoreofseattle.com within 30 days of delivery
Provide your order number, photos of the item (including packaging), and reason for return
Wait for our team to review and approve your return request
Once approved, you will receive a prepaid return label and return instructions

Important: Items sent back without prior authorization will not be accepted and may not be eligible for a refund.

Return Address: 1417 1st Ave, Seattle WA 98101, USA

Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us within 5 business days of delivery with:

Order number
Photos of the damage or defect (item and packaging)
Brief description of the issue

We will promptly arrange a replacement, reshipment, or full refund at no additional cost to you, including free return shipping.

Exchange Policy

Exchanges are available for eligible unassembled items. To request an exchange:

Contact us at info@decoreofseattle.com to confirm availability
Return the original item following the return process above
Once the return is received and inspected, place a new order for the desired item

Refund Information

Once we receive and inspect your returned item, we will notify you of the refund decision. If approved, your refund will be credited to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us.