Shipping policy
Overview
At Decoreofseattle, we are committed to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of orders placed through our online store. By placing an order with us, you agree to the shipping terms outlined below.
Domestic Shipping Only
We currently only ship to addresses within the contiguous United States. We do not offer international shipping at this time.
Processing Time
All orders will be processed and shipped within 1–3 business days from the date of purchase.
Order Cut-off Time:
- Orders placed before 3:00 PM (Pacific Time Zone) will be processed on the same business day.
- Orders placed after 3:00 PM (Pacific Time Zone) will be processed on the next business day.
Important Notes:
- Processing times do not include weekends or public holidays.
- Delivery times may be extended during peak seasons, holidays, or periods of high order volume.
- We will notify you promptly if there are any unexpected delays in processing your order.
Delivery Time
After your order has been shipped, delivery typically takes 4–10 business days within the United States, depending on your location and the shipping carrier used.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–10 business days | FREE |
Shipping Costs
We are pleased to offer Free Standard Shipping on all orders — no minimum purchase required. No additional shipping fees are charged at checkout or upon delivery.
Shipping Restrictions
We currently do not ship to the following locations:
- P.O. Boxes
- APO/FPO addresses
- Alaska and Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa)
- Certain remote areas that are inaccessible by standard carriers
If we are unable to ship to your provided address, we will contact you promptly to arrange an alternative shipping solution. If an alternative cannot be arranged, we will issue a full refund to your original payment method.
Order Confirmation and Tracking
Order Confirmation
Once you have placed your order, you will receive an order confirmation email at the email address you provided during checkout. This email will include:
- Order number
- Order summary (items purchased, quantities, and prices)
- Shipping address
- Estimated delivery timeframe
Please review your order confirmation carefully. If you notice any errors, contact us immediately so we can make corrections before your order is processed.
Shipping Notification
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can use this number to monitor your package's progress through the carrier's website.
Our Logistics Partners
We work with trusted shipping carriers to ensure your order is delivered safely and on time:
| Carrier | Website |
|---|---|
| UPS (United Parcel Service) | ups.com |
| FedEx (Federal Express) | fedex.com |
| USPS (United States Postal Service) | usps.com |
The specific carrier used for your shipment will be determined based on your delivery location and order size. You will be notified of the carrier in your shipping confirmation email.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, unforeseen circumstances during transit may occasionally occur. If your package is lost or damaged during transit, please contact us within 5 business days of the expected delivery date. We will work with the carrier to investigate and resolve the issue to ensure you receive your order.
When contacting us, please provide the following information:
- Order number
- Tracking number
- Description of the issue (e.g., package not received, visible damage to packaging, items missing or broken)
- Photos of damaged items and packaging (if applicable)
Depending on the outcome of the investigation, we may offer a replacement, reshipment, or full refund at our discretion.
Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate. Decoreofseattle is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you realize you have entered an incorrect shipping address, please contact us immediately at info@decoreofseattle.com . We will do our best to update the address before the order is shipped. However, once an order has been shipped, we are unable to redirect the package.
If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Shipping Disclaimer
- We are not responsible for shipping and delivery delays caused by shipping carriers, weather conditions, natural disasters, or events beyond our control.
- Once your order has been handed over to the carrier, title and risk of loss pass to you.
- All delivery times provided are estimates only and are not guaranteed. Actual delivery times may vary.
- Decoreofseattle is not responsible for any additional customs fees, duties, or taxes that may apply to shipments (though currently we only ship within the U.S.).
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for updates.
Your continued use of our services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please contact us:
Trade Name: Decoreofseattle
Phone: (253) 876-4338
Email: info@decoreofseattle.com
Address: 1417 1st Ave, Seattle WA 98101, USA
Business Hours:
- Wednesday–Thursday: 11:00 AM – 12:00 AM
- Friday–Monday: 12:00 AM – 6:00 AM, 11:00 AM – 12:00 AM
- Tuesday: 12:00 AM – 6:00 AM, 11:00 AM – 6:00 PM