Refund policy

Return Information

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Kept in the same condition as received, unused and unassembled
  • Original packaging, accessories, and all included materials intact and complete
  • Receipt or proof of purchase provided

Free Return Shipping

We are pleased to offer free return shipping for all eligible returns within the United States. Once your return request is approved, we will provide you with a prepaid return shipping label at no cost to you. Simply print the label, attach it to your package, and drop it off at the designated carrier location.

How to Request a Return

  1. Please contact us first via email: info@decoreofseattle.com
  2. Provide your order number, photos of the item, and reason for return
  3. Once approved, we will send you a free return shipping label and detailed instructions
  4. Please send your item back to the following address:

1417 1st Ave, Seattle WA 98101, USA

Please note: Items sent back without prior return request will not be accepted.

Inspect Your Order

Please inspect your order upon reception:

  • Check if the packaging is intact
  • Verify the quantity is correct
  • Confirm the product quality matches the description

Damaged or Defective Items

If an item is damaged or defective, please contact us immediately upon receipt and provide the following information:

  • Order number
  • Photos of the defect or damage
  • Brief description of the issue

We will evaluate and handle your case promptly.

Exchange Policy

We offer exchange services. If you need to exchange for a different style:

  1. Please contact us first to inquire about the exchange
  2. Return the original item following the return process
  3. Once your return is received and approved, you may place a new order for the desired item

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been used, assembled, or damaged by the customer
  • Opened packaging that affects resaleability

Refund Information

Once we receive and inspect your return, we will notify you immediately if the refund is approved. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 10 business days have passed since approval and you have not received your refund, please contact us.

Contact Us

Trade Name: Decoreofseattle

Phone: (253) 876-4338

Email: info@decoreofseattle.com

Address: 1417 1st Ave, Seattle WA 98101, USA

Business Hours: Wednesday–Thursday: 11:00 AM – 12:00 AM Friday–Monday: 12:00 AM – 6:00 AM, 11:00 AM – 12:00 AM Tuesday: 12:00 AM – 6:00 AM, 11:00 AM – 6:00 PM